Contact Our Support Team

Expected Reply Times by Channel

Live chat typically connects you to an agent within two to three minutes during normal hours. During peak periods, you may wait slightly longer, but the queue usually clears quickly. The contact form generates an initial acknowledgement within a few minutes. A detailed reply follows within a few hours, though complex cases may take up to one business day.

Support Channels and Their Best Use

Live chat is the fastest way to resolve account-related issues, such as login problems, balance discrepancies, or verification requests. It connects you directly with a support agent in real time. The contact form is ideal for matters that require a written record, for example, formal complaints, withdrawal disputes, or requests for account closure. You will receive a confirmation once the form is submitted.

Languages and Operating Hours

Support agents answer in English and Bahasa Malaysia. You may choose your preferred language at the start of a live chat or state it in the contact form’s message field. The support team is available 24 hours a day, seven days a week. There are no public holidays or service gaps, so you can reach help at any time, day or night.

What to Prepare Before Chatting

To speed up your first reply, have your account username ready. This lets the agent pull up your profile immediately instead of asking for it. If your issue involves a transaction, note the approximate time and the payment channel used—such as an e-wallet or bank transfer. This allows the agent to trace the record without back-and-forth.

What Not to Share Publicly

Never send your password, full card number, or one-time verification code through any public channel, including social media or public chat rooms. Support will never ask for these. If an agent needs to verify your identity, they will request only partial information—such as the last four digits of your card—inside the secure live chat window. Keep all sensitive details private.

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